Bienvenue à Boutique Tatamis +33 1 82 88 00 73

FAQ

PURCHASE 

D: How can I pay for my purchases?
R: The payment methods are:
  • C.O.D.
  • Credit Card
  • Paypal
  • Postepay Recharge
The choice of payment method takes place at the end of the purchase process in the screen called "Phase 2 of 3 - Payment details".
D: Can I change my personal data?
R: Sure. After logging in, you can change your details by clicking on "Account" in the box on the right called "My Account".
 D: Is it possible to pay by bank check?
R: NO, the courier is NOT authorized to accept checks. If you want to pay by check send an email to info@tatamixstore.com to ask for permission!
D: What risks do I run by making a credit card payment??
R: The credit card is not passable on our site but has been registered in an encrypted way on Secure Server (SSL 128) of the Bank. At the time of entering the data you will see a small padlock at the bottom of the browser in your browser that shows that the site is encrypted, that is, protected. The server will check the credit card number automatically and free from any human eye.
 D: Does shipping on delivery carry an extra cost?
R: The choice of delivery on delivery only entails an increase of € 6.00 for shipping costs. The surcharge will be calculated automatically and added to the shipping costs in the phase before the order confirmation. Transportation is the responsibility of the purchaser.
D: Can I place an order by phone?
R: Yes, it is also possible to place orders by telephone at the following number: +39 335/7529361, choosing as a payment method the cash on delivery, bank or credit card.
 D: What are the delivery times?
R: Delivery times are generally around 5-7 days
D: I would like to order a product now but receive it after a certain date, is it possible?
R: It is possible to order a product and choose a later delivery in time to be defined. This request must be indicated in the notes on the order form. N.B. In case of payment by Credit Card the sum will be debited together with the order.
D: Is it possible to send the products as a gift to a friend?
R: No problem. If you wish to send a product to a friend without making the amount appear, proceed as follows: - register with your name and surname - enter the recipient details in the address book - insert the words "GIFT" in the notes asking you to omit the amount. The staff will ensure that the amount is not indicated to the recipient.
 D:How can I check the status of my orders?
You can contact the customer service by calling +39 335/7529361 or by sending an e-mail to info@tatamixstore.com or by logging into the www.tatamixstore.com website and logging in and selecting the "Shopping Cart" menu you will find it at the top of the home page page with the words "My Account".

DELIVERY

D: How is the delivery?
R: Transport costs are at the expense of the purchaser. The transport costs are specified in the order summary before the final confirmation.
 D: How long will the merch be delivered to me?
R: At the end of the order the user will have to wait about 5-7 days. In the event that the products are not available at our stores we will contact you to offer alternative solutions.
 D: What happens if I am not at home at the time of delivery?
R: In the event that it is not possible to deliver the package because there is no one at the address of the recipient, the courier leaves a notice with the references of the shipment. The recipient is obliged to recontact the branch of destiny as soon as possible to agree on a delivery within 2 days, at the end of the days the parcel will be in storage and the recipient will have to pay for additional expenses.
 D: How can I view the summary of my orders?
R: Enter our site, log in by clicking on the "Login" button (at the top of the menu bar), enter your email with which you registered and password, then click on "Cart".
 D: How should I behave when I receive the ordered merch?
R: When the courier makes the delivery you will have to check:
  • That the package is intact, not damaged or wet and in any case complies with the standard characteristics of a package
  • That the number of packages indicated on the bill is corresponding to the number of packages actually delivered.
Any disputes must be immediately raised to the carrier, failing these, the product is considered delivered correctly. The transport document or invoice contained in the special pocket applied to the outside of the package must be kept.
How to behave in case of damage due to transport
If there is evident damage to the packaging when the goods are unloaded:
  • express a reservation: the package is accepted but before signing the document you will have to write "I accept with reserve right". It will be possible once the package has been opened and any damage has been found, to be compensated in the shortest possible time.
  • reject the damaged goods if it is not possible to accept the package with reserve or if the damage is still visible without having to open the package 
 D: How can I use the right of withdrawal?
R: Tatamix Store recognizes the right of withdrawal as required by current legislation. The deadline to make use of this right is 10 days within which the customer is required to inform us at:


TATAMIX Srl c.r.

Via D. Pedrinelli 48
24030 Carvico (BG) - Italy


To exercise the right of withdrawal it is necessary that:
1. the customer expresses the wish to avail himself of the right of withdrawal in the manner described above 
2. the good purchased is intact and returned in its original complete packaging in all its parts
3. the product is returned in the times and in the manner described above. The delivery costs are charged to the customer himself.
The goods once arrived at our warehouse, will be examined to assess any damage or tampering not caused by transport. After checking the integrity of the goods, we will re-credit the amount by bank transfer to the bank account you have communicated to the customer service. In case of payment by credit card we will reimburse the amount paid by canceling the amount from our "back office". The refund refers to the price of the product, excluding shipping costs incurred by the customer.
TATAMIX srlcr, Via Don Pedrinelli, 48 -24030 Carvico (BG) Italy- C.F. -P. IVA 03881660165 - REA BG-416280 Copyright © 2017